6

The LA Fox Developer Newsletter
October 1995
From Microsoft....
-
MINDSHARE
Microsoft User Group Program

WHAT IS MINDSHARE?
Microsoft realized the importance and influence of the User Group community in 1987 when it first started the Mindshare User Group Program. Now, seven years later, our program supports hundreds of APCUG User Groups and Macintosh® Users Groups, as well as Special Interest Groups (SlGs). Our main goal is to provide in-depth information on Microsoft® products to the User Group community.

WHAT SUPPORT DOES MICROSOFT OFFER USER GROUPS?
The Mindshare User Group Program now offers the following support for your User Group:
Quarterly mailings oMindshare Forum on CompuServe oReview Software
aNew Mindshare User Group Handbook, Making Connections
oDiscounts to conferences and trade shows

How YOUR USER GROUP CAN START WORKING WITH MicRosoFT?
Microsoft supports user groups that are registered with the Association of PC User Groups (APCUG). APCUG is a non-profit organization that assists user groups in various ways. If your user group is not currently an APCUG member, you can register with the APCUG by calling 914-876-6678 and requesting the APCUG registration form.

After you have registered with the APCUG, call the Microsoft Mindshare User Group Program at (800) 228-6738. You can press #1 to use the Mindshare fax-back service to request review software, request a presenter for you user group meeting, and more. If you don’t request specific assistance through the FaxBack service, the next time you’ll hear from us is via our next quarterly mailing.

The Mindshare User Group Team at Microsoft is interested in helping you enhance your user group. So, once you’re registered with the APCUG, you will receive on-going support from Microsoft... it’s that easy!

Special Interest Groups (SIGs) and Macintosh
User Groups
If you would like more information on how Mindshare supports Special Interest Groups and Macintosh user groups or to register your SIG or Macintosh User Group with Mindshare, call (800) 228-6738 and press #1 to utilize the Mindshare FaxBack Service. You can then request a summary of the support Mindshare offers SIGs and Macintosh User Groups, as well as a registration form to register your group with the Mindshare Program. Once you fill out the registration form and fax it back to the Mindshare Program at (206) 936-7329, you will then be registered with Mindshare, and your group will be eligible for support from Microsoft.

[Ed. Note: LA Fox is currently a member of Mind- share and, as such, enjoys the "privileges" men tioned in the above release. So if you have a question about any of the above Mindshare programs, please see Chuck Williams or myself, or get us on CompuServe. See “It Can't Get Any Easier", page 9, for our addresses.]

A PC Odyssey (Con’t from page 4)

point, I’ll take anything and start my recycling when the components begin to wear out.

Three days later I have a change of heart about the monitor and call Dell’s automated order status number and discover my machine is still in manufacturing. I call my customer rep and request that my order be modified to reflect a 17” monitor.

“Well, Mr. Lee, we’ll have to rewrite your order as a new order and start the process over.”

“Wait a minute”, I say, “you mean I’ve lost four days because I want to switch out a 15” for a 17” ?“

“Well, yes, Mr. Lee.”

“In other words”, I say, “my monitor is traveling down the assembly line right next to the ‘box’?”

“Well, no, Mr. Lee.”

“Then why”, I ask, “can’t you just write a change order, so that, when my box arrives at the end of the assembly process, your man pulls a 17” instead of a 1 5” monitor?”
(Con’t, page 7)
Page 6

6